With the continued escalation of COVID-19, often referred to as the novel Coronavirus, we want to express our deepest sympathy to our Long Beach community members impacted by the virus. Whether you've experienced hardship due to illness or as the result of business closures and social distancing protocols, we want you to know that as your property manager, our team at the Mike Dunfee Group is here for you.
We understand that you might be watching the news and wondering how COVID-19 may affect your community. The Mike Dunfee Group wants to assure you that our team is here to help you navigate this unprecedented situation. While we've made short-term adjustments to our operational procedures to comply with current social distancing requirements, please know that we have no intention of allowing this to reduce our level of commitment to you.
Current changes will primarily impact tasks like periodic inspections and our ability to respond to maintenance requests. Please check back to this page to stay up to date about our current operational procedures and additional resources that can help owners and residents during this time.
For the latest information about COVID-19, safety guidelines, and the government response, please reference the links below.
To file a claim for unemployment, click the link below to find information about how and when to file.
For Financial or Other Assistance
We understand that this could be a difficult financial time for our owners and residents. If you need help with food, finances, or other essentials during social distancing, please use the resources found below.
Keep in mind that provisional organizations may change their hours of operation or distribution as a result of COVID-19. Check their websites frequently for updates.
Our Office Hours and How to Reach Us
To help keep our staff, owners, and residents safe and to comply with social distancing protocols, we've closed our physical office location for now. However, our full team is available during regular office hours. To reach us immediately, please call 562-493-1400.
You can also reach us and stay up to date through your online portals.
Residents can request a portal activation link if you don't have access. Your online portal allows you to pay your rent and submit a maintenance request.
For Maintenance Requests
Our team will continue prioritizing all maintenance requests on a case-by-case basis. Note our current estimated response times for requests:
Non-emergency work orders will be scheduled once current social distancing requirements are modified to allow non-emergency repairs to take place safely. For emergency requests, we require masks and gloves for all maintenance technicians and residents while we are in or around your property to perform the work.
Additional Maintenance Protocols
Before entering your home for any reason, one of our staff members will call you. They will ask a few simple questions to determine if our team members or vendors can safely be in contact with your home.
This new measure impacts all maintenance service requests. Your honest answers and transparency will help keep both you and our associates safe while we schedule work and perform repairs in your property. If we determine that our service team cannot safely enter your home, we will arrange alternative resources to help complete emergency service requests as needed.
‘Showing Guidelines’ During COVID-19:
‘Occupied’ Units For Sale:
Entering Seller’s Property:
Vacant Properties (For Lease / For Sale) - Listing Agent & Portfolio Managers must:
The Mike Dunfee Group realizes that social distancing could be limiting your ability to generate income during the COVID-19 crisis. We understand that job loss, furlough, or reduced work hours can have a significant impact on our residents and owners. We encourage residents to refer to the resources above or seek other resources offering rental and financial assistance to help you navigate a loss of income due to COVID-19.
Until we receive additional government guidelines, rental payments are still due. However, April and May rents may be paid in installments if needed until further notice. To arrange rent payment by installments:
We'll Continue to Monitor the Situation
As we continue to monitor the COVID-19 crisis and receive updates about social distancing protocols or changes to the government guidelines for rent collection, mortgage suspensions, or evictions, we will update the information on this page.
Please refer back to this page often to stay up to date. If you need help with rental payment installments, please contact our team right away at 562-493-1400.
Your Safety Is Our Priority
Or current operations look a little different, but we appreciate your patience as we adjust how we work to keep our team, residents, and owners safe in compliance with COVID-19 guidelines. We are confident that by enacting these changes in our operations and applying additional safety measures for maintenance requests, we'll help each other through this challenging time—safely.
We look forward to returning to a "business as usual" setting as soon as it's safe to do so. In the meantime, stay home, stay safe, and stay healthy!