Mike Dunfee Group | COVID-19 Operational Updates

With the continued escalation of COVID-19, often referred to as the novel Coronavirus, we want to express our deepest sympathy to our Long Beach community members impacted by the virus. Whether you've experienced hardship due to illness or as the result of business closures and social distancing protocols, we want you to know that as your property manager, our team at the Mike Dunfee Group is here for you.

We understand that you might be watching the news and wondering how COVID-19 may affect your community. The Mike Dunfee Group wants to assure you that our team is here to help you navigate this unprecedented situation. While we've made short-term adjustments to our operational procedures to comply with current social distancing requirements, please know that we have no intention of allowing this to reduce our level of commitment to you.

Current changes will primarily impact tasks like periodic inspections and our ability to respond to maintenance requests. Please check back to this page to stay up to date about our current operational procedures and additional resources that can help owners and residents during this time.

Long Beach MDG Safer at Home Information

Our Office Hours and How to Reach Us

To help keep our staff, owners, and residents safe and to comply with social distancing protocols, we've closed our physical office location for now. However, our full team is available during regular office hours. To reach us immediately, please call 562-493-1400.

Monday-Friday: 9 am to 6 pm
Saturday-Sunday: 10am – 4pm (press #9 for Emergency Repair)

You can also reach us and stay up to date through your online portals.

Residents can request a portal activation link if you don't have access. Your online portal allows you to pay your rent and submit a maintenance request.

Rent Payments

The Mike Dunfee Group realizes that social distancing could be limiting your ability to generate income during the COVID-19 crisis. We understand that job loss, furlough, or reduced work hours can have a significant impact on our residents and owners. We encourage residents to refer to the resources at the bottom of this page or seek other resources offering rental and financial assistance to help you navigate a loss of income due to COVID-19.

Tenants who are not able to make their rent payment need to contact us in order to make arrangements for their specific situation. The Mike Dunfee Group abides by California state and local laws in working with tenants to accommodate rent payment delays and to set up rent repayment installment plans as allowed by law.

These laws are always changing and The Mike Dunfee Group is currently making every effort to follow best practices and use the most updated forms provided by the Apartment Association, California Association of Realtors, and our legal counsel. Due to liability exposure and copyright laws, we are not allowed to share these forms on our website.

For Maintenance Requests

Before entering your home for any reason, one of our staff members will call you. They will ask a few simple questions to determine if our team members or vendors can safely be in contact with your home.

This new measure impacts all maintenance service requests. Your honest answers and transparency will help keep both you and our associates safe while we schedule work and perform repairs in your property. If we determine that our service team cannot safely enter your home, we will arrange alternative resources to help complete emergency service requests as needed.

We require masks and gloves for all maintenance technicians and residents while we are in or around your property to perform the work.

‘Showing Guidelines’ During COVID-19:

We do our best to follow the guidelines set forth by the California Association of Realtors for showing properties.

Below are some of the highlights of our showing procedures:

‘Occupied’ Units For Sale:

Disinfect frequently touched surfaces and not leave any marketing materials in the unit – download them to Documents in MLS
Do not allow agent and buyers entry to the property without a mask and gloves.
Advise the Seller to not be present within a dwelling at the same time as other individuals. They may remain on the property or in the common area of an HOA but not in the dwelling unit itself while agents, buyers, inspectors or others are viewing it. If a seller insists on remaining on the property, that seller is to agree to the terms and sign the declaration (see below) that is required for persons entering the property.
Ask agent to email the Listing Agent the COVID-19 Declaration prior to showing
Any persons on the property must agree to adhere to the social distancing guidelines at all times by remaining at least six feet apart, and to wear mask and gloves
Sellers must disclose to all persons who enter the property if the seller is currently ill with a cold, flu or COVID-19 itself, or has a fever, persistent cough, shortness of breath or other COVID-19 symptoms, or has been in contact with a person with COVID-19. If anyone who entered the property is later diagnosed with COVID-19, that person must immediately inform the listing agent, who will then make best efforts to inform everyone who entered the property, of that fact.
Sellers and buyers must be expressly made aware of the risks of showing and visiting properties and must be advised of their responsibilities pertaining to COVID-19 protocols regarding social distancing and other CDC guidelines.
The agreement of the seller allowing any person entering onto the property or into the dwelling must be expressly obtained from the seller. A standard purchase agreement grants the buyer broad discretion to conduct various inspections and investigations.

Entering Seller’s Property:

Obtain seller’s permission allowing a potential buyer to preview a property without you being present. Limit in-person, non-virtual showings to “serious” potential buyers, who have provided verifications of funds and lender prequalification letters to show they are able to purchase the property.
Let the seller know well in advance that there is an appointment for a showing.
If using a lockbox, be sure to disinfect the key, the box, and the doorknob prior to utilizing.
Put on gloves prior to entry and to dispose of them after leaving each property.
Ask seller to turn lights on and leave interior doors, drapes and blinds open.
If the property is vacant, agent should ensure these tasks are taken care of prior to the showing.
Refrain from touching any surface during a showing.
Maintain a safe distance from anyone in the property by staying a minimum of six feet apart.
If the size of the residential unit makes it difficult to maintain the six-foot distance for all parties attending the showing, individuals may need to wait outside and come in the property one at a time, at all times maintaining proper social distance.
Bring your own sanitizers and gloves. Do not rely on others to bring them.
For HOAs, have the seller obtain a copy of any new rules that may govern showings of common areas or entry to the property.

Occupied Properties for Lease:

Our general policy for showing properties for lease that still have tenants in possession is to do discourage in person showings. We would only do so in infrequently and limited occasions with full permission of tenants and following the same basic guidelines as we do for Occupied Properties for Sale.

Vacant Properties (For Lease / For Sale) - Listing Agent & Portfolio Managers must:

Clean AND disinfect frequently touched surfaces. Includes doorknobs, light switches, countertops, handles, toilets, faucets, sinks, keys, fob, and lock boxes.
Ask agent to email the Listing Agent the COVID-19 Declaration prior to showing if they are attending the showing and must wear a mask and gloves, and practice social distancing
No more than 2 persons can enter a property at any given time. They can take turns by staying outside until the 1^st 2 enter and exit.
Tenants must be expressly made aware of the risks of showing and visiting properties: that it may be dangerous or unsafe and could expose them or others to coronavirus (COVID-19).
Potential tenants must wear gloves and masks when entering a property.
Be mindful to ask if anyone (seller, landlord, agent, buyer, tenant) has been exposed to COVID-19
Unless it is necessary, communications with clients should be done via electronic means or by telephone. In person conversations should be minimized.

We'll Continue to Monitor the Situation

As we continue to monitor the COVID-19 crisis and receive updates about social distancing protocols or changes to the government guidelines for rent collection, mortgage suspensions, or evictions, we will update the information on this page.

Please refer back to this page often to stay up to date. If you need help with rental payment installments, please contact our team right away at 562-493-1400.

Your Safety Is Our Priority

Or current operations look a little different, but we appreciate your patience as we adjust how we work to keep our team, residents, and owners safe in compliance with COVID-19 guidelines. We are confident that by enacting these changes in our operations and applying additional safety measures for maintenance requests, we'll help each other through this challenging time—safely.

We look forward to returning to a "business as usual" setting as soon as it's safe to do so. In the meantime, stay home, stay safe, and stay healthy!

Information Resources

For the latest information about COVID-19, safety guidelines, and the government response, please reference the links below.

To file a claim for unemployment, click the link below to find information about how and when to file.

State of California Employment Development Department

For Financial or Other Assistance

We understand that this could be a difficult financial time for our owners and residents. If you need help with food, finances, or other essentials during social distancing, please use the resources found below.

Keep in mind that provisional organizations may change their hours of operation or distribution as a result of COVID-19. Check their websites frequently for updates.