Mike Dunfee Group | COVID-19 Operational Updates

With the continued escalation of COVID-19, often referred to as the novel Coronavirus, we want to express our deepest sympathy to our Long Beach community members impacted by the virus. Whether you've experienced hardship due to illness or as the result of business closures and social distancing protocols, we want you to know that as your property manager, our team at the Mike Dunfee Group is here for you.

We understand that you might be watching the news and wondering how COVID-19 may affect your community. The Mike Dunfee Group wants to assure you that our team is here to help you navigate this unprecedented situation. While we've made short-term adjustments to our operational procedures to comply with current social distancing requirements, please know that we have no intention of allowing this to reduce our level of commitment to you.

Current changes will primarily impact tasks like periodic inspections and our ability to respond to maintenance requests. Please check back to this page to stay up to date about our current operational procedures and additional resources that can help owners and residents during this time. 

Long Beach MDG Safer at Home Information

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Our Office Hours and How to Reach Us

To help keep our staff, owners, and residents safe and to comply with social distancing protocols, we've closed our physical office location for now. However, our full team is available during regular office hours. To reach us immediately, please call 562-493-1400. 

You can also reach us and stay up to date through your online portals. 

Residents can request a portal activation link if you don't have access. Your online portal allows you to pay your rent and submit a maintenance request. 

Rent Payments

The Mike Dunfee Group realizes that social distancing could be limiting your ability to generate income during the COVID-19 crisis. We understand that job loss, furlough, or reduced work hours can have a significant impact on our residents and owners. We encourage residents to refer to the resources at the bottom of this page or seek other resources offering rental and financial assistance to help you navigate a loss of income due to COVID-19.

Tenants who are not able to make their rent payment need to contact us in order to make arrangements for their specific situation. The Mike Dunfee Group abides by California state and local laws in working with tenants to accommodate rent payment delays and to set up rent repayment installment plans as allowed by law.

These laws are always changing, and The Mike Dunfee Group is currently following the best practices set forth by the California Association of Realtors. Below are some of the forms we use to facilitate the process:

Covid-19 Rent Payments

Notice of Unforeseen Lease/Rental COVID-19 Circumstances

For Maintenance Requests

Before entering your home for any reason, one of our staff members will call you. They will ask a few simple questions to determine if our team members or vendors can safely be in contact with your home.

This new measure impacts all maintenance service requests. Your honest answers and transparency will help keep both you and our associates safe while we schedule work and perform repairs in your property. If we determine that our service team cannot safely enter your home, we will arrange alternative resources to help complete emergency service requests as needed.

We require masks and gloves for all maintenance technicians and residents while we are in or around your property to perform the work.

‘Showing Guidelines’ During COVID-19:

We do our best to follow the guidelines set forth by the California Association of Realtors for showing properties. Below are links to some of their recommended forms:

*Please note that the above documents are for purpose of example only and should not be used for actual properties. Please consult Mike Dunfee Group or your real estate professional if you require specific documents for your property.

Below are some of the highlights of our showing procedures:

‘Occupied’ Units For Sale:

Entering Seller’s Property:

Occupied Properties for Lease:

Our general policy for showing properties for lease that still have tenants in possession is to do discourage in person showings. We would only do so in infrequently and limited occasions with full permission of tenants and following the same basic guidelines as we do for Occupied Properties for Sale.

Vacant Properties (For Lease / For Sale) - Listing Agent & Portfolio Managers must:

We'll Continue to Monitor the Situation

As we continue to monitor the COVID-19 crisis and receive updates about social distancing protocols or changes to the government guidelines for rent collection, mortgage suspensions, or evictions, we will update the information on this page. 

Please refer back to this page often to stay up to date. If you need help with rental payment installments, please contact our team right away at 562-493-1400.

Your Safety Is Our Priority

Or current operations look a little different, but we appreciate your patience as we adjust how we work to keep our team, residents, and owners safe in compliance with COVID-19 guidelines. We are confident that by enacting these changes in our operations and applying additional safety measures for maintenance requests, we'll help each other through this challenging time—safely. 

We look forward to returning to a "business as usual" setting as soon as it's safe to do so. In the meantime, stay home, stay safe, and stay healthy!

Information Resources

For the latest information about COVID-19, safety guidelines, and the government response, please reference the links below.

To file a claim for unemployment, click the link below to find information about how and when to file.

For Financial or Other Assistance

We understand that this could be a difficult financial time for our owners and residents. If you need help with food, finances, or other essentials during social distancing, please use the resources found below.

Keep in mind that provisional organizations may change their hours of operation or distribution as a result of COVID-19. Check their websites frequently for updates.